Who it’s for: Sales and marketing … Hey, sorry for the shameless plug, but … http://www.michiganstateuniversityonline.com/programs/certificate/hospitality-management/hospitality-business-master-certificate/. Prior to his career in academics, Professor Kwortnik held several professional positions in marketing and was a travel industry consultant. FAU's Professional Development Certificate in Hospitality and Tourism Management covers the relevant trends impacting the hospitality industry. Online Hospitality Program – Michigan State University. She served as interim dean and E.M. Statler Professor for one year beginning July 1, 2016, the first day of operations for the Cornell SC Johnson College of Business. 100% Largo, FL. Others might be interested in team building and team … He has held academic leadership positions at the School of Hotel Administration since 1999, serving as the Associate Dean for Academic Affairs from 2007-2016 and the Academic Director of the Pillsbury Institute for Entrepreneurship from 2013-2016. Professor Kwortnik’s research focuses on consumer behavior in service contexts, with special attention to service experience management. The Hospitality and Tourism Management program has offered the certificate for more than 10 years at a cost of $900 per participant, but FAU is waiving all fees to help workers weather this unprecedented … This course teaches you how to accurately forecast guest arrivals at your hotel, examine pricing models in accordance with revenue management principles, and to manage overbooking. *Discount is on prepayment only and does not apply towards degree programs, corporate partnerships, custom programs, executive education programs, PHR Prep, Plant-Based Nutrition, Pharmaceutical Management, any single course, or previous enrollments. 1 U.S. public program by both College Choice and CEOWorld, it has launched the careers of industry presidents at some of the world’s leading hospitality … Enter your information to get access to a virtual open house with the eCornell team to get your questions answered live. She has over 100 articles in leading journals, such as Interfaces, Journal of Operations Management, Journal of Service Research, Decision Sciences, and the Cornell Hospitality Quarterly. Whether you are a manager currently, positioning yourself for a management position, or have recently been promoted, make your mark today by learning from experts in the School of Hotel Administration at Cornell University, one of the world’s most prestigious hospitality schools. By sharing my information I accept the terms and conditions described in, Services Marketing Planning and Management, Advanced Hospitality Strategic Marketing and Brand Innovation, Wines of California, the Pacific Northwest, and New York, Describe hotel revenue management and its benefits, Assess the role of marketing in your organization, Understand principles of financial statements, Identify online sources of financial information, Create strategies to develop a high-functioning team, Identify service recovery strategies that satisfy guests and prevent problems from occurring again, Hospitality Management Certificate from Cornell Hotel School, 40 Professional Development Hours (4 CEUs), 12.5 Professional Development Units (PDUs) toward PMI recertification, Hospitality professionals working in every function of their organization, Professionals looking to move into a hospitality management position. This modal dialog contains payment options. During the guests' experience, managers and staff will learn how to engage with guests to win and maintain their loyalty. A professor of management, she has been a member of the school’s faculty since 2000. This course is structured around the four key stages in the guest experience -- pre-arrival, arrival, occupancy, and departure -- and will explain hotel operations, the systems that hotels rely on, and the managers and staff who run them. She is also a former New York State Certified Public Accountant. From the front of the house to the back, you need a firm grasp on finance, marketing, and managing employees to succeed. These companies include Hilton, Marriott, InterContinental Hotel Group, Taj Hotels, Jumeirah, Accor, Sol Melia, Le Meridien, Shangri La, and Peninsula. As a manager, you need to understand both the metrics that are reported in income statement, balance sheets, and cash flow statements, and how they relate to each other. Dr. Carvell is also involved with evaluating the effectiveness of hotel company business strategies using strategic benchmarking and Economic Value Added analysis. $14,360. Loyal repeat customers are key to the success of any food and beverage operation. Continuing her entrepreneurial journey, Stanley started her own restaurant consulting company specializing in beverages and service in 2008. Already, members of the faculty have traveled to Washington, D.C.; New York City; and Los Angeles to learn from corporate executives and other experts in the hotel, restaurant, real estate finance, and technology sectors. Professor Reneta McCarthy brings first-hand knowledge of hotel operations to this course, providing insights and guidelines that will give participants a good understanding of the inner workings of today's hotels. She was given the Vanguard Award for Lifetime Achievement in Revenue Management by the Hotel Sales and Marketing Association International in 2017. 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